Sophos Protection Updating Failed
Question
What should I do when I get the alert: 'Unable to contact the upgrade server to check for Sophos AntiVirus updates'?
Virus identity (IDE) files contain virus identities which allow Sophos Anti-Virus to detect and disinfect the latest viruses and other malicious software. Latest virus identity (IDE) files Automatic updating. We do not have any products that can be manually updated, for further information please see article 123720. Sophos Live Protection improves detection of new malware without the risk of unwanted detections. This is achieved by doing an instant lookup against the very latest known malware. When new malware is identiļ¬ed, Sophos can send out updates within seconds. Sophos Web Protection provides enhanced protection against web threats by preventing. The correct way to uninstall Sophos Endpoint Security and Control from a Windows workstation. If an update is currently in progress wait for it to complete before continuing. Sophos System Protection; Sophos Client Firewall (SCF) Sophos Anti-Virus (SAV).
Sophos Autoupdate Fails
When an update to Sophos Anti-Virus fails, several different alert messages can be generated, for example:
All alerts are sent via email to the address configured in the alertconfig CLI command. See below for a more complete list of alerts.
Common causes for Sophos Anti-Virus update failures include, but are not limited to:
Sophos Cannot Contact Server
- General lack of network connectivity
- Firewall blocking access to update server
- Failure to look up the IP for the update server
It is also possible that our download servers were experiencing heavy load. Like all automatic updates on the appliance, Sophos will try again. If the cause of the failure is intermittent, it is likely that subsequent updates succeeded.
To further troubleshoot why the update failed, you may want to review the anti-virus logs. To monitor the update attempt in real time:
Sophos Protection Updating Failed Update
- Log into the CLI.
- Issue the antivirusupdate command.
- Select sophos or mcafee as the update source.
You should now be back at the main command prompt.
Issue the tail command and select the anti-virus log from the list. The anti-virus log will give information about the most recent attempt and the reveal the cause of the failed update
Example Alerts: